Visit our signup page and enter your email address. You'll receive a magic link to complete registration. During onboarding, you'll choose between Artist or Label account types.

Artist accounts are for individual artists, bands, and producers releasing their own music. Label accounts can manage multiple artist sub-accounts, oversee releases, and control royalty distribution.

Pricing varies based on your distribution model. Contact your relationship manager or check your agreement for specific pricing details. Some labels offer distribution to their artists as part of their services.

No. Independent artists can create Artist accounts and distribute directly. However, if you're signed to a label using AVL, you'll need to be invited by your label as a sub-account.

Yes, but it requires contacting support. Account type changes involve migrating data and may affect existing releases and team structures.

Go to Settings → Team and click "Invite Team Member." Enter their email, assign a role (Admin, Member, or Viewer), and send the invitation.

AVL uses magic link authentication by default, so no password is required. Simply enter your email on the login page to receive a new magic link.

Yes! Artist accounts can manage multiple artist profiles or projects. Go to Settings → Artists to add new profiles.

Contact support to request account deletion. Note that accounts with active releases or pending payouts may require settling obligations first.

Minimum lead time: Your release date must be at least 2 weeks from submission.

Typical timeline:

AVL distributes to major platforms including:

Yes! During release creation, you can enable or disable specific platforms in the distribution settings.

Accepted: WAV and FLAC only
​Not accepted: MP3, AAC, or other compressed formats

Maximum file size: 500MB per track

While in review: Contact support to recall and edit
​After approval: Most fields cannot be changed
​After going live: Very limited changes possible (artwork, some metadata)

You'll receive detailed feedback explaining why. Fix the issues mentioned and resubmit. Common reasons include quality issues, copyright concerns, or metadata problems.

Yes. Submit a takedown request through your dashboard or contact support. Takedowns typically process within 7-14 days across all platforms.

Set a pre-order date at least 7 days before your release date. Fans can pre-save/pre-order, and the release goes live on the scheduled date. Some platforms have specific pre-order requirements.

Common issues:

Try compressing your file, checking format, or using a different browser.

Check that your artwork:

Yes! The release builder allows uploading multiple audio files simultaneously. Each track can be uploaded independently.

The system will show an error message explaining the issue. Common solutions:

Yes. Platforms that support lossless formats (like Apple Music Lossless) will receive your high-quality masters appropriately.

Credits are attribution (who worked on the track) for display on platforms.
​Splits are financial (who gets paid) and determine royalty distribution.

You can credit someone without giving them a split, and vice versa.

Yes. Every track must have:

These are required for royalty collection and platform compliance.

ISRC (International Standard Recording Code) is a unique identifier for recordings. AVL auto-generates ISRCs if you don't provide them. For re-releases or tracks previously distributed, use the original ISRC.

Both are optional but helpful for royalty collection. Contact your PRO (ASCAP, BMI, etc.) for your IPI.

Yes! There's no limit to the number of credits per track. You can add multiple:

Important: You must have proper licensing before distributing covers.

AVL takes a platform fee, then the remaining "artist share" is divided among collaborators based on your split configuration. See our detailed Royalty Splits Guide for examples.

Payment schedules vary:

Check your payment settings for specific details.

Minimum payout thresholds depend on your payment method and agreement. Check your account's payment settings or contact your relationship manager.

Go to Settings → Payments and connect your payment account through Trolley. You'll need to:

You have 7 days after release approval to dispute admin-set splits. Go to your release's Royalties tab and click "Dispute Split." Provide detailed reasoning for review.

Splits are locked after finalization. Changes require filing a dispute (within 7 days) or contacting support with documented agreements.

No. Different platforms have different per-stream rates. Spotify, Apple Music, Tidal, and others all pay different amounts per play.

Access your Earnings dashboard to see:

Sub-accounts: Label admin reviews first, then platform admin
​Master accounts: Platform admin reviews directly

Typical: 1-2 business days for each review stage
​Peak times: May take longer during high-volume periods
​First releases: May take longer as your account is established

You'll receive detailed notes about what needs to change. Fix the issues, save your changes, and resubmit. Each revision round adds 1-2 days to the timeline.

Standard processing times apply to ensure quality. For special circumstances or established accounts, contact your relationship manager about priority options.

Our copyright scanner checks audio against known recordings. Flags may appear if:

Provide explanation and licensing documentation to resolve.

Common rejection reasons:

Check your email for specific feedback.

After your first release is live on Spotify:

Check that:

Contact support if your music doesn't appear within 7 days of release.

Yes, if YouTube Content ID is enabled in your distribution settings. Revenue from YouTube will be included in your royalty statements.

Enable TikTok in your distribution settings. Your tracks will be available for users to include in their videos, and you'll earn royalties from usage.

Earnings appear based on:

Recent releases won't show earnings immediately due to platform reporting delays.

Go to Settings → Sub-Accounts and click "Invite Artist." Enter their email and they'll receive an invitation to join your label roster.

As a label, you can:

Label-artist relationships require label approval to dissolve. Contact support to discuss sub-account removal or transitions.

Go to Settings → Payments and configure your label's payout model. You can choose how royalties flow to sub-accounts and your label.

Support hours vary by service level:

Established accounts with relationship managers can schedule calls. Contact your manager to arrange a meeting.

Still have questions? Use the chat widget or email your relationship manager for personalized help!